Shipping policy

🌍 Shipping Policy

Last updated: January 2026

At Javooy Divine Secret, we are committed to delivering your order safely and with care, wherever you are in the world. Below you’ll find everything you need to know about our shipping process.

📦 Shipping Destinations

We currently ship worldwide.

This includes (but is not limited to):

  • Europe

  • United Kingdom

  • United States & Canada

  • Australia & New Zealand

  • Asia

  • Middle East

If your country is available at checkout, we ship to you ✨

⏳ Processing Time

  • Orders are processed within 1–5 business days (Monday–Friday).

  • During busy periods, such as launches or holidays, processing may take slightly longer.

  • You will receive a confirmation email once your order has been processed.

🚚 Estimated Delivery Times

Delivery times vary depending on your location:

  • Netherlands: 3–7 business days

  • Europe: 5–10 business days

  • Worldwide: 7–21 business days

Please note: delivery times are estimates, not guarantees. Delays may occur due to customs, weather conditions, or carrier issues.

💌 Shipping Costs

  • Shipping costs are calculated automatically at checkout.

  • Free shipping promotions may apply and will be clearly stated on the website.

📍 Tracking Information

  • Most orders include tracking.

  • Once your order has shipped, you will receive an email with tracking details.

  • Tracking updates may take 24–72 hours to appear.

🛃 Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or fees may apply.

  • These charges are the customer's responsibility.

  • Javooy Divine Secret is not responsible for delays caused by customs.

❗ Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If a package is returned due to an incorrect address, reshipping costs may apply.

📦 Lost or Delayed Packages

If your order appears delayed or lost:

We always do our best to ensure a positive outcome 🤍

🎁 Pre-Orders & Mystery Boxes

  • Pre-order or mystery box items may have extended processing times.

  • Estimated shipping times will be clearly stated on the product page.

  • All mystery boxes are carefully curated and packed with intention.

📩 Contact Us

If you have any shipping questions, please contact us:

📧 support@javooydivinesecret.com
We aim to reply within 24–48 business hours.

✨ Thank you for shopping with Javooy Divine Secret

Luxury takes time — and we promise it’s worth the wait.